Earlier career
A fast-growing food-tech platform that kept quality as it scaled
Quality coverage rose from 3% to 25–30%, and new agents ramped up 30–35% faster.
Led by Amir Nair before he founded Amanstra. This was not an Amanstra engagement.
In numbers
3% to 25–30%quality coverage
40–50% lowervariance in evaluation
30–35%faster ramp-up for new agents
< 24 hrsfeedback, from 7–10 days
The situation
A food-tech platform expanded across cities and partner vendors, with thousands of tickets a day. Manual audits covered only about 3% of interactions and varied between internal teams and partners. Feedback arrived 7–10 days late. New hires had no structured way to be certified as ready.
What we did
- Introduced an AI quality system that monitors and evaluates interactions daily.
- Built scorecards, evaluation rubrics and automated feedback.
- Built one dashboard covering accuracy, errors, agent trends and partner quality.
- Added an automated onboarding and certification module.
The result
- Quality coverage rose from 3% to 25–30%.
- Variance in evaluation fell 40–50%.
- Feedback cycles fell from 7–10 days to under 24 hours.
- New agents ramped up 30–35% faster.
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