Healthcare
A hospital chain that rebuilt how IT is run
A new IT operating model, designed and moved into place across five workstreams.
The situation
A mid-sized hospital chain had persistent IT problems, and its relationship with its service provider was strained. There was no clear IT operating model. Services and service levels did not match what the hospital needed, and some were not clearly defined or not being met.
What we did
- Ran a root cause analysis and interviewed senior stakeholders.
- Presented five options for a new operating model.
- Led the final design, and a transition programme across five workstreams.
The result
- The hospital freed up resources to invest in technology.
- The IT team gained experience and works better with other departments.
- The provider relationship now supports strategic conversations about priorities.
- Employee engagement scores rose, and IT-related problems fell.
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