Healthcare

A hospital that converted more surgeries and grew revenue

Surgery conversion rose from 24% to 64% in six months.

ProcessLean

In numbers

Surgery conversion
Before24%
After64%
Monthly revenue (₹ crore)
Before₹1 Cr
After₹1.8 Cr

The situation

A mid-sized multi-speciality hospital was under financial strain. Insurance claims were delayed and outpatient space was limited. Quality issues, undocumented processes and thin support teams made it worse.

What we did

  • Streamlined the processes that patients move through.
  • Worked on surgery conversion directly.
  • Removed activity that added no value, and standardised what was left.
  • Automated the refined operations.

The result

  • Surgery conversion rose from 24% to 64%.
  • Revenue grew from ₹1 crore to ₹1.8 crore a month, within six months.
  • Patient flow improved, and operations became more efficient.

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